Ordering Information

You can place an order through one of the following four methods as detailed below; online order, fax order, mail order, and phone order.  

Shipping and handling charges starts at only $5.95 per order of up to 2 sunglasses.   Shipments to Alaska, Hawaii  and Puerto Rico are normally shipped via US Postal Service ($5.95 plus $2.00 handling fee) unless customer requests for UPS or Airborne (which adds a $2.00 handling fee to cost in table below).  Depending on availability, some sunglasses may take longer to ship. Please e-mail us or call us for additional information.

U.S Ground Maps

Business days in transit from : Ultimate Shades, Cliffside Park, NJ 07010

Delivery for every ground package ship to any address within the 48 contiguous states.

1. Order Online - To place a secure online order, enter the quantity desired and click the "ADD" button for the sunglasses you wish to order. When finished shopping, click the "VIEW CART" button within any of our sunglass catalogs.  Review your order and if no corrections are needed, then click the "Place Secure Order" button.   Please see our return policy below.
2. Order by Fax  - If you prefer, you may use our Fax form to order your sunglasses. Simply fill out the Fax Form (fax# 1-801-746-0504) , print the response, add in your credit card number and sign the form. Fax it over to us and we will process your order right away!  Shipping & handling charges starts at $5.95 per order.  Please see our return policy below.
3. Order by Mail - You may submit your order via US Mail. Simply fill out the Mail-in Form, print the response, include your payment method and sign the form. Mail it to us and once we receive your form, we will process your order! With the Mail form, you may pay with a check, money order, or credit card. Please make all checks and money orders payable to ULTIMATESHADES, Inc. Shipping and handling charges starts at $6.95 per order.  Please read our return policy below.
4. Order by Phone - To order your sunglasses by phone, call us toll free 1-800-874-8390, Monday through Friday between 10 a.m. and 4 p.m. (Eastern Time zone). Shipping and handling charges starts at $5.95 per order.  Please read our return policy below.

You can purchase our products with complete confidence through our secure Online ordering. We offer a 15-day no-questions-asked money-back guarantee on all of our sunglasses. 

          Your complete satisfaction is important to us! We inspect each product thoroughly before shipping to insure your order is free from damage or defect. If your product is damaged upon arrival or is not exactly as ordered, call 1-800-874-8390 within 48 hours.

1. If you are not completely satisfied with any of our Products for any reason, you can return them in their original condition with the original packaging materials, paperwork and accessories, (ie:sunglass case & cloth). 
2. A 15% restocking fee will be charged for each item returned for refund. You will be responsible for shipping charges on items returned or exchanged to and from Ultimate Shades.
3. Please notify us by phone at 800-874-8390 or e-mail us at sales@ultimateshades.com . when returning merchandise so that we may provide you with a Return Authorization number( RA#. ). We will not accept returns without an RA #. For an exchange or refund you have within 30 days upon receiving the product to send it back.
4. If after 30 days, there is a manufacturer defect you must contact the manufacturer directly for warranty service.  We are not responsible for any extra charges incurred by the manufacturer.

Note: Please allow 10-14 business days for your credit to be processed. Every credit card company has different posting cycles, please allow 1-2 billing cycles for the credit to appear on your statement.

Non-Acceptable Returns are listed below:

1. Manufacturer close-out specials or items that have been discontinued by the manufacturer.
2. Items with any type of writing on the packaging.
3. Items which show signs of abuse or mishandling.
4. Items returned without original packaging.

       Ultimate Shades is committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience.  We absolutely do not sell, trade, or rent your personal information to others.

Personally Identifiable Information: When you make a purchase on our site, you provide the following information to Ultimate Shades: 

Name 
E-mail address 
Billing and shipping address 
Telephone number 
Type of credit card you are using 
Credit card number and expiration date, or other form of payment

Navigational Information:
Ultimate Shades uses aggregate information from demographic surveys and traffic patterns to customize our site. State-of-the-art comparison technology allows us to use this information to make recommendations to members based on previous traffic patterns and purchases.
Ultimate Shades uses information only on an aggregate level and does not track information about individuals. Aggregate information may be shared with partners of Ultimate Shades to plan advertising or promotions. We do not share any individual information. 

Cookies
Simply put, a cookie is a small piece of information that web sites use to remember information about users. Our cookies do not contain any personally identifying information. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use all of the features in our store, including placing items in your shopping cart and purchasing them.

Transactional information:
We make every effort to ensure that your purchase experience at Ultimate Shades is secure. We use state-of-the-art data encryption technology to protect against loss, misuse or alteration of your user information. Secure Socket Layers (SSLs) encrypt the information sent between
your computer and our database. In addition, we use Internet fraud screening to protect credit card transactions. To be sure you're browsing secure pages, check your Web browser's status bar (located at the bottom of the window) for the closed padlock icon. This icon appears in the latest versions of Internet Explorer and Netscape Navigator to tell you that you are viewing a secure web page. Also, all browsers display an "s" after the "http" (https://…) in the Web site address to indicate that you're in a secure environment. We also protect your purchase by preventing the shipment of merchandise to a fraudulent address. All billing addresses are verified electronically and all alternate shipping addresses are verified manually. Any customer shipping to an address that differs from the billing address must put this alternate address on file with his or her credit card company. We then call the credit card issuer to verify that the customer has indeed put the information on file. 

Data Security:
Ultimate Shades uses a secured network to store your personal information. When you place an order or access personal information already stored in order to view or change, a secured server is used and information is transmitted via SSL encryption. 

Opt-out:
Ultimate Shades will give visitors a choice when registering whether they wish to be on the mailing list, receive promotions, information or updates about the site. Visitor may choose to remove their name from the site's mailing list or from the mailing list provided to other companies by emailing us at sales@ultimateshades.com. 

Teen Policy:
Refer to AOL's Children's privacy policy. This mentions parental controls and urges all parents to teach their children about protecting their personal information while online. 

In areas on the service designed for children 12 and under, AOL and its partners require prior parental consent (for example, by sending in a permission form by regular mail or by fax) before collecting or using names, addresses, telephone numbers or other information that identifies a child offline. In addition, prior to children using screen names on the AOL service, we require parental (master account) consent at the time the subaccount screen name is created. We do this so that parents are aware of and consent to how their children may use their screen names; for example, using the screen name to request an online newsletter, to post a message on a message board or to participate in a chat room. 
In areas designed for teens 13 through 15, AOL and its partners may not collect names, addresses, telephone numbers or other personally identifiable information without disclosing how that information will be used and notifying teens that they should obtain
permission from their parents before providing any information.  Another way parents can control their child's experience online is AOL's Parental Controls (Keyword: Parental Controls). These simple, flexible tools allow parents to customize content and functionality to their child's maturity level.

         Warranties against defects in materials and/or workmanship are established and honored by the manufacturer for one year.

        We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

    Ultimate Shades makes every effort to get your order to you as soon as possible. In-stock items are generally shipped within 24 to 48 hours. If there is a problem with your order you will receive an email stating more details within one business day. Items shipped by UPS Ground may take longer, depending on your location. Special and Custom orders may also take longer to process.  International orders can take up to 3-4 weeks since we ship them via US Mail.  We are not responsible for any additional fee's such as custom fee's.   Ask our Customer Service Representatives for shipping details when you place your order. 

    You may pay for your order with a Visa, MasterCard, JCB or American Express card, as well as with PayPal,  check or money order.
Orders may be made via our web site, by phone at 1-800-874-8390. 

    You can contact Ultimate Shades with any questions or concerns at 1-800-874-8390, or at sales@ultimateshades.com.
Our mailing address is:

Even though we make every effort in having every item we have for sale in stock, there may be instances when an item is out of stock or is back ordered by the manufacturer.  To ensure a sunglass model you are interested in is in stock, please email sales@ultimateshades.com or call customer service at 800-874-8390 to check for availability.  

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